SHIPPING INFORMATION AND FAQS

Where Does True North Adventure Sports Ship?

• The 48 continental states

• Alaska and Hawaii are eligible only for Expedited shipping

• International shipping is available

 

Does Thrue North Adventure Sports ship to APO/FPO addresses?

•  At this time we are unable to ship orders to APO and FPO addresses. We apologize for any inconvenience this may cause.

 

When Will My Order Ship?

Your Estimated Delivery Date will be given during checkout and is based on the products selected, shipping address, and shipping method. This timeframe includes both processing time and the time your item is in transit. Business days are Monday to Friday and do not include federal holidays within the United States.

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How are Products Shipped?

True North Adventure Sports offers free shipping for all small-item and large-item purchases. 

 

Small Item Shipping Method:

• Standard shipping typically expect 2-5 business days

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The shipping cost of a product is based on your shipping destination and where the warehouse location the product is shipped from.

 

Please note: The shipping cost for your customer will likely vary if your customer is in a different location from that of your store. 

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Please Note: Your order must be received prior to 2:00 p.m. EST, or it will not be processed until the next business day. Expedited shipping is available for select products. You can view complete shipping options for your product in your shopping cart. The estimated delivery date for your order will be provided on the order review page prior to completing the order.

 

Large Item Shipping Method:

Large items exceeding a certain weight limit, like treadmills, gun safes and basketball hoops cannot be sent by traditional package delivery and must be shipped via a large-item carrier.

Large-item shipping methods may include:

• Curbside Delivery Your item will be delivered curbside at your address. Drivers do not assist in the assembly of your product, and if you select this method, we recommend you have someone to help you bring your item indoors.

• Threshold Delivery Your item will be delivered just over the first threshold of address. If stairs are required to access this threshold, you should select Room-Of-Choice delivery.

• Room-of-Choice Delivery Your item will be delivered into the room of your choice, including one flight of stairs up or down.

• Room-of-Choice Delivery & Assembly Your item will be delivered into the room of your choice, including one flight of stairs up or down. Your item will then be unpacked and fully assembled. All packaging will be removed after the assembly is complete. In some cases, delivery and assembly will be scheduled for different times by the carrier.

 

After the carrier receives your order, they will contact you to schedule a delivery time. Typically, carriers require a minimum four-hour window for delivery. An adult older than age 18 must be present and available to sign for the delivery.

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Shipping costs are determined by item's size and weight, selected shipping method, and your delivery address.

We are now offering a dedicated line to Athletes who purchase a large or heavy item.

 

How Can I Track My Shipment?

You can view the status of your shipment by visiting our Track Your Order page or by using the communication received via email. Please note, it may take up to 48 hours for a carrier to scan your order into the tracking system.

 

What If I Never Received My Order?

If your order is past the estimated delivery date and has not arrived, we recommend tracking your order here to find the most updated scan of your package.

If your order was marked as delivered but did not arrive, we recommend waiting 48 hours from the delivered notification before contacting customer service. Please also check side entrances, with neighbors, or in bushes to see if your package was misplaced.

 

Can I change my shipping information?

Our team works very hard to begin processing orders as soon as they are placed. Because of this we are not able to change shipping information such as addresses, payment, and shipping methods.

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Why was my order shipped in multiple packages?

Often times orders with multiple items arrive in multiple packages due to availability at our fulfillment locations. This will be notated in your tracking communications and you will receive separate tracking emails for these packages.

 

Can I ship My item as a gift?

Yes! In the top left of your cart you can select that this order is a gift. At this time we do not offer gift wrapping.